BUMBLEBEE SKIP BAGS

1. About this Privacy Policy

Bumblebee Skip Bags is a trading name of Bumblebee HQ Group Pty Ltd (ABN 93 697 504 171).

In this Privacy Policy, “Bumblebee Skip Bags”, “Bumblebee”, “we”, “us” and “our” refer to Bumblebee HQ Group Pty Ltd trading as Bumblebee Skip Bags.

We respect your privacy and are committed to handling your personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, purchase skip bags, book a collection or use our services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What personal information we collect

Depending on how you interact with us, we may collect the following information:

• Your name and business name.
• Your email address and telephone number.
• Your delivery address, skip bag location and collection address.
• Booking details, orders, payment status and service history.
• Information about your skip bag, waste type, collection requirements and site access.
• Photographs you choose to upload in connection with your skip bag or collection booking.
• Correspondence, feedback, complaints and other information you provide when contacting us.
• Website usage information, such as your IP address, browser type and interactions with our website, where collected through cookies or similar technologies.

We generally do not need sensitive personal information to provide our services and ask that you do not provide it unless it is genuinely necessary.

3. How we collect your information

We may collect personal information directly from you when you:

• Visit or use our website at www.bumblebeeskipbags.com.au.
• Purchase a skip bag or submit a booking.
• Request a collection or provide collection instructions.
• Contact us by telephone, email or an online form.
• Upload a photograph of your skip bag.
• Provide feedback or make a complaint.

We may also receive relevant information from your employer, business representative, booking provider or other service provider where reasonably necessary to arrange or deliver our services and where permitted by law.

4. Why we collect and use your information

We collect and use personal information for purposes including:

• Processing orders and payments.
• Arranging skip bag deliveries and collections.
• Confirming collection addresses, access requirements and waste details.
• Communicating with you about bookings, delays, service changes and enquiries.
• Using photographs you voluntarily submit to help identify your skip bag, assess collection requirements or coordinate a collection.
• Providing customer support and resolving disputes or complaints.
• Maintaining business, accounting and transaction records.
• Improving our website, services and customer experience.
• Preventing fraud, protecting our business and complying with legal obligations.
• Sending promotional communications where permitted by law and, where required, with your consent.

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Optional photo uploads

If our website provides an option to upload a photograph of your filled skip bag, submitting a photograph is optional and is not a mandatory booking requirement.

You may choose to upload a photograph to help us identify your bag, understand the waste or collection requirements, or coordinate access to the collection location.

If you choose not to upload a photograph, you can continue with your booking, subject to providing any other information reasonably required to arrange the service.

Please avoid including identifiable people, vehicle registration numbers or other personal information in photographs unless necessary for the booking.

Photographs will be handled in accordance with this Privacy Policy and will not be used for unrelated promotional purposes without appropriate permission.

6. When we disclose personal information

We do not sell your personal information to third parties.

We may disclose relevant information where reasonably necessary to provide our services, including to:

• Waste transport operators, drivers, collection contractors and disposal facilities.
• Website hosting providers, booking platforms and information technology providers.
• Payment processors and financial service providers involved in processing transactions.
• Professional advisers, accountants, insurers and legal representatives.
• Government agencies, regulators, courts or law enforcement authorities where required or authorised by law.

We only intend to share information reasonably necessary for the relevant purpose. Service providers who handle information on our behalf should be subject to appropriate confidentiality and security arrangements.

We may also disclose relevant information in connection with a business restructuring, sale or transfer, where lawful and appropriate.

7. Payments and payment security

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method and provider, payment information may be collected and processed directly by that provider under its own privacy and security policies.

We do not intend to collect or store full payment card details on our own systems unless expressly disclosed and appropriately secured.

Customers should review the privacy policies of the relevant payment provider for further information about its handling of payment information.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve the customer experience.

These technologies may collect technical information such as your browser type, device information, IP address and pages visited.

You may be able to manage or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

Where third-party analytics or advertising services are used, their own privacy policies may also apply.

9. Direct marketing

We may use your contact details to send information about our services, offers or updates where permitted by law.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us at admin@bumblebeeskipbags.com.au.

Even if you opt out of marketing, we may still contact you about existing bookings, collections, payments, important service notices or other administrative matters.

10. How we store and protect your information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information and systems used, safeguards may include access controls, password protection, secure electronic systems, restricted access and appropriate arrangements with service providers.

Personal information may be held electronically or in physical records.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

11. Overseas disclosure

Some website, hosting, payment, analytics or technology providers may store or process information outside Australia.

Where this occurs, the countries in which information may be handled will depend on the providers and services we use. We will take reasonable steps to address applicable privacy obligations relating to overseas disclosures.

If we can practicably identify the countries in which overseas recipients are likely to be located, we will provide that information as appropriate.

12. How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes and meeting applicable legal and accounting requirements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.

13. Accessing and correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below.

We will respond within a reasonable period and take appropriate steps in accordance with applicable privacy requirements. In certain circumstances, the law may permit or require us to refuse access. If we refuse a request, we will explain the reasons where required by law.

We may need to verify your identity before providing access or making changes.

14. Privacy complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, please contact us and explain your concern.

We will review your complaint and respond within a reasonable period. We may request additional information to help us investigate and resolve the matter.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.

OAIC website: https://www.oaic.gov.au

15. Information about other people

If you provide us with personal information about another person, such as a business contact, employee or site representative, you should ensure that you are authorised to provide that information and that doing so is permitted by law.

Please inform the relevant person about this Privacy Policy where appropriate.

16. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

If you visit another website or use an external service, we recommend reviewing its privacy policy before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will be published on our website, together with the updated date. We encourage you to review this policy periodically.

18. Contact us

For privacy enquiries, requests to access or correct your information, or privacy complaints, please contact us using the following details:

Please include “Privacy Enquiry” in the subject line of your email so we can direct your enquiry appropriately.

We will endeavour to respond as soon as reasonably practicable.